General

Scope of Application: This return and exchange policy applies only to virtual gift cards sold on the efunnow website.

Policy Purpose: This policy aims to fully protect the legitimate rights and interests of users and provide clear and unambiguous rules and procedures for the return and exchange of gift cards.

Return and Exchange Terms

• Quality Issues: If the purchased gift card has quality problems and cannot be activated or used normally, the user has the right to request a return or exchange.

• Description Discrepancy: If the purchased gift card is significantly inconsistent with the description on the efunnow website, the user has the right to request a return or exchange.

• Other Situations: Within the scope permitted by law, efunnow reserves the final right of interpretation for other return and exchange situations.

Return and Exchange Process

1. Application Submission: Users can apply for a return or exchange on the efunnow website within 7 days after purchasing the gift card.

2. Application Review: efunnow will review the user's request within 3 days of receiving it.

3. Processing: If the request is approved, efunnow will process the return or exchange based on the user’s request. If denied, efunnow will provide a detailed explanation.

Return and Exchange Period and Precautions

• Application Period: Users must apply for a return or exchange within 7 days of purchasing the virtual gift card.

• Proof of Purchase: Users must provide valid proof of purchase, such as an order number, invoice, or other relevant documentation.

• Product Status: The returned gift card must be intact, unused, and not activated.

• Legal Liability: If a user violates any terms of this return and exchange policy, efunnow reserves the right to reject the request and pursue legal action if necessary.